FAQs for
Renters
today
general questions
Q. How often do I have to complete the Universal Rental Application?
A. Just ONCE! This saves you time and money because you don't have to pay an application fee to find out which rental you qualify for. Your application will be matched to qualifying rentals in the location of your choosing.
Q. Can I choose which parts of the bundle I need?
A. Absolutely! Our bundles are designed for flexibility. You can customize your package to include any combination of renters insurance, deposit replacement, credit reporting, and flexible payments, depending on your specific needs and preferences.
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Renters Protection
Q. What if I have my own Renters Protection?
A. Great! If you'd rather use your own damage coverage or protection, that's perfectly okay. You'd want to choose "The Choice" package to customize your bundle.
Q. What does my renters protection cover?
A. Our renters protection covers personal property damage, loss due to theft, and liability in case someone is injured in your rental unit. It’s comprehensive protection
that gives you peace of mind, knowing you and your belongings are covered.
Q. How do I file a claim with my renters protection through you?
A. Filing a claim is straightforward. Simply log into your account on our platform, navigate to the renters protection section, and follow the prompts to submit a claim. Our customer service team is also available to assist you throughout the process to ensure it's handled swiftly.
Q. Can I cancel my renters protection if I find a better deal?
A. Yes, you can cancel your renters insurance at any time. We aim for flexibility and want to ensure you always feel you're getting the best value, even if that means exploring other options.
Deposit replacement
Q. Will I get my Security Deposit money back when I move out?
A. No, what you're paying for is security deposit insurance that is actually less than the standard security deposit required of most rental properties.
Q. Does the deposit replacement cost more than a traditional security deposit over time?
A. While the monthly fee for deposit replacement is low, it can add up over an extended period. However, it offers the advantage of lower upfront costs, making it easier to manage your budget.
Q. How does deposit replacement work if I need to make a claim for damages?
A. With our deposit replacement, you won’t need to worry about hefty upfront deposits. In case of damages, simply file a claim, and we'll handle the rest according to the terms of your coverage. This process is streamlined to ensure minimal disruption to you and your landlord.
Q. Can I use the deposit replacement even if I move before the lease ends?
A. Yes, our deposit replacement is designed to cover you for the duration of your lease, regardless of when you decide to move. It offers flexibility and ensures that you're not tied down by traditional deposit constraints.
Q. What kind of damages does the deposit replacement cover?
A. Our deposit replacement covers a wide range of potential damages, from minor wear and tear to more significant issues, ensuring landlords are protected without requiring large upfront costs from tenants.
Deposit replacement
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Credit reporting
Q. How does the credit reporting work?
A. We report your rent payment history to all three credit bureaus which will boost your score in as little as 10 days. We will continue to verify your rent payments, updating/improving your credit report each and every month!
Q. How secure is my information with your credit reporting service?
A. Security is a top priority. Your personal information is protected with advanced encryption and security protocols to ensure it remains confidential and secure from unauthorized access.
Q. Is there a limit to how much credit improvement I can see with your credit reporting service?
A. While individual results vary, there's no cap on the improvement you might see. Consistent, on-time rent payments
reported through our service can continually enhance your credit score.
Q. What improvements can I expect in my credit score with your credit reporting service?
A. By reporting your on-time rental payments to credit bureaus, our credit reporting service can help improve your credit score. While individual results vary, consistent reporting can significantly boost your creditworthiness over time.
Credit reporting
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flexible payments
Q. How does flexible payments work?
A. It's easy - simply split your rent into smaller payments instead of one lump sum at the beginning of each month.
Q. What are the qualifications to be eligible for flexible payments?
A. Eligibility typically requires proof of steady income and a review of your financial history to ensure that the payment plan is manageable for your financial
situation.
Q. Are there any hidden fees with flexible payments?
A. Absolutely not. We pride ourselves on transparency. Any fees associated with flexible payments are clearly outlined
upfront, so there are no surprises. You'll know exactly what you're paying and why.
Q. How does flexible payments benefit me if I have an irregular income?
A. Flexible payments allow you to schedule your rent payments in a way that aligns with your income flow. This is ideal for freelancers, gig workers, or anyone with an unconventional pay schedule. It ensures your rent is always paid on time, without the stress of syncing large payments with your cash availability.
Q. What happens if I miss a payment with the flexible payment plan?
A. We understand that life happens. If you anticipate missing a payment, contact us in advance. We offer solutions like payment extensions or adjustments to help you stay on track without damaging your credit.
flexible payments
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